Terms
All orders will be shipped prepaid by credit card or money order if in stock and ready to ship. All custom made suits, jackets and pants wil be charged a 50% deposit with the balance charged upon completion and shipping. If a fit sample is being shipped, the cost of the fit sample will be charged to the customer and Pilot will ship the fit sample at no cost and supply a return label at no cost to the customer for the items return.

Policies
All prices are subject to change without notice. Please refer to this website for the latest pricing information.

Orders
Orders may be placed by phone during normal business hours or by fax and email 24 hours a day. Pilot will offer its suggestion for fit on any of our products. However, it is the customers decision to make if trying on the product is not an option.

Back Orders
Every effort will be made to notify the customer of an item that is not in stock at the time the order is placed. The back order will be kept on file until the item becomes available. At the time of availability, a call will be placed to verify the back order is to be shipped.

Cancellations
If you need to cancel your order, please contact us immediately. If you have ordered a custom made suit, jacket or pants, the order may not be able to be canceled depending on where your order is in the production process. If the order can be canceled, there will be a cancellation fee of 20% in addition to any fees associated with custom fitting and/or shipping of the item being made. Once a custom made product has been cut and sewn, cancellation is not possible. All cancellation requests must be done in writing and sent to sales@pilotusa.com immediately.

- Custom fitting - If you were sized by Pilot and decided not to follow through with your custom product order, there will be a cancelation fee of $ 100.00 for the fitting and time.

- Shipping - If you were shipped a fit sample and decide to cancel your order, you will be refunded the cost of the goods less the shipping to you and back to Pilot.

Custom Size Suit, Jacket and Pants Orders
All custom size suits, jackets and pants will be made to order based on the measurements supplied. Pilot will make every effort to find errors in the measueemtns if they exist and can be identified. However, it is up to the customer to supply the correct and proper information as requested. Every custom made product will be made based on the information supplied. Pilot is not responsible for improper measurements that are supplied by the customer.

The time to produce any custom product starts once all is approved, not when the order is placed.

Shipping
Most orders are shipped within 24 hrs. if the item is in stock. If the item is a custom made product, it will be shipped within 24 hrs. of completion.

Claims
All claims for damage or missing goods are the responsibility of the carrier. Always check the condition of the merchandise in the presence of the carrier. All claims must be made same day with the original box and packing kept on hand for inspection.

Returns
For product returns, please call to obtain a return authorization number (RA#). This number must be written clearly on the outside of the box containing the returned goods. The goods must be accompanied by a copy of the original invoice, a brief note of explanation and contact name, address, phone number and email address. There is no restocking fee on defective merchandise. Returns for other reasons are subject to a 20% restocking fee. Custom made suits, jackets and pants do not qualify for return as these products are personal to the purchaser.

Warranty
Pilot takes pride in its reputation for products of high quality and durability. Due to motorcycle riding applications, however, PILOT DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OR MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

Liability
The purchaser of any product releases Pilot from any and all liabilities, including losses of any kind whatsoever relating to such purchase and to the use of those products. Such purchasers shall hold Pilot harmless and indemnify Pilot in the event of a loss whish occurs form such products. The purchaser recognizes that any alteration of modification to any product may increase the risk of injury or accident.

No Liability for Errors
Pilot assumes no liability for errors in part numbers, pricing or specifications. Pilot reserves the right to change product quality, descriptions, prices and applications at any time without notice and with no further obligation.